Frequently Asked Questions
Your guide to shopping authentic pre-loved luxury.
How do you guarantee the authenticity of your items?
Every item at Étoile Luxury Vintage undergoes a rigorous multi-step authentication process by our in-house experts and third-party AI technology to ensure 100% authenticity.
What is the condition of your vintage products?
We use a standardized grading system ranging from 'Fair' to 'New with Tags'. Detailed descriptions and high-resolution photos of any wear are provided on each product page.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping costs and delivery times are calculated at checkout based on your location and the value of the order.
Can I return a luxury item if I change my mind?
We accept returns within 14 days of delivery, provided the security tag remains attached and the item is in its original sent condition.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Affirm in select regions.
Are duties and taxes included in the price?
For international orders outside the EU, import duties and taxes may be applied by your local customs office and are the responsibility of the customer.